Refunds and Cancellations:
Exciting Lives works with a variety of partners in India and abroad to provide the vast range of items and experiences to you. Our policies on refunds, exchange and cancellations are dependent on and restricted by the policies of these partners.

1. PRODUCTS: All products shipped carry their original manufacturer's warranty as applicable. If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 10 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount paid. We do not exchange or accept returns for gift vouchers, fine jewellery, undergarments, cosmetics & perfumes, sunglasses and watches for hygiene and other reasons. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc. Personalised items are not covered under refunds unless there is transit damage or other defects. Read details for Clone Dolls (bobbleheads) in the separate refunds section below.

In case of perishable items like flowers and cake delivery is attempted just once. If the address is incorrect or the recipient is not available we will not be able to deliver again as the items are unusable again. No refunds are possible in such cases.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account.

Shipping charges for returns incurred by customers are returned as store credit up to a maximum value of Rs.150.

2. ACTIVITIES, EXPERIENCES, VOUCHERS: All Exciting Lives experience gift packs contain a voucher which is evidence of a payment for a given experience. Each voucher will show a voucher reference and a validity which must be quoted when dealing with Exciting Lives and will be used to identify your payment. Exciting Lives will not take responsibility for any loss you may incur as a result of voucher theft, impersonation or identity fraud.

The voucher expiry date will be printed on the voucher and will usually be between six to twelve months from date of purchase. You must book your participation date with Exciting Lives or associated service provider, either online or by phone, before this date, or the voucher will cease to be valid. There is no refund possible on such expired gifts.

We are happy to make refunds or exchanges on unbooked gifts bought direct from Exciting Lives within 14 days of purchase. It is not possible to provide refunds if you have already booked a date for your experience. Refunds or exchanges are not possible for shopping, dining and some other gift vouchers.

Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account.

Bobbleheads (Clone Doll) Refunds:
Clone dolls (bobbleheads) are created by artists and are caricatures like any other work of art. You have the option of cancelling your order in the first stage. However, once the heads are finished basis your approval and the design taken to the next level we cannot make any refunds. We will be happy to make any changes you want in the dolls that are possible at that time. Like any work of human art the payment made by you is made for the reasonable effort put in by the artists and designers to work on your model and is not connected to subjective feedback of the outcome. Detailed information for and stating this is provided to you at each step of the design.

Experience Cancellations:
Activities & Experiences: Sometimes we have to cancel an experience for reasons beyond our control, such as the weather or mechanical breakdown. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time. We regret that, in these circumstances, Exciting Lives is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.

Delivery:
All gifts and experiences can be sent to you, directly to the recipient, or to another address at your request.

Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked. In case of perishable items like flowers and cake repeat delivery will not be possible and no refunds will be available.

If an experience pack goes astray in post, we will provide a duplicate free of charge. Please contact us as soon as possible for this.

Delivery on the exact date required is available for perishable items like wine/ flowers/ cake. All other items will be delivered on or before the actual delivery date required.

There are no guarantees for courier shipments - we try and deliver to you as required however in various conditions beyond our control there could be delays.

Experience Description:
The information provided by Exciting Lives in our brochure, website and our gift packs about each experience and product is correct at the time of print. However, the content or format of experiences may change slightly during the year. Current details of each gift or experience are available on our website or by calling our Customer Care and are included as part of your booking confirmation. Your participation is conditional on your acceptance of the experience description detailed in your booking confirmation.

The images used to illustrate tangible gifts or experiences, particularly those that take place at more than one location, are used as an indication only and may vary in reality.

The Exciting Lives network of suppliers includes many of the best experience venues in India and abroad. We are always adding to the locations we offer, but occasionally we may need to withdraw venues featured here for reasons beyond our control. If your preferred location is withdrawn, you will be offered alternative venues wherever possible, but please note this is likely to be at a different location or with a different supplier. Each venue has its own terms and conditions (available upon request) and your participation is conditional on your acceptance of these.

Session lengths are approximate, vary from venue to venue and are given simply as an indication of the time you will spend at the venue. We give itineraries as a guide only and the running order of an event may change.

Some Exciting Lives experiences (like the Hot Air Balloon) are dependent on the weather and we will advise you if you need to call to check the weather before setting out. If your experience is cancelled due to the weather you will be able to re-book, but your re-booked experience remains subject to weather conditions.

Exchange Rates:
Our base pricing is in Indian Rupees however you may use a credit card from any other country to pay for products. The prices in US Dollars and Great Britain Pounds are provided for indicative purpose only. The actual rate applicable by your bank on the date of processing will be what you will be charged.

Complaints & Liability:
We welcome your feedback on all of our gifts and experiences. If you have a problem or complaint on the day, please bring it to the attention of your experience manager or contact us at Customer Care as soon as possible, so we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Care and we will be happy to take the matter up with the supplier.

Whilst we take every care in choosing our suppliers, inclusion of an experience in our range does not mean that we guarantee the safety standards or satisfactory performance of any of the experience suppliers. Also at times despite taking care to ensure timely execution - due to reasons beyond our control there could be delays or missed timelines because of traffic related problems, courier delivery delays or National Holidays. Exciting Lives' liability for any claim of breach of obligation because of - but not limited to - the factors mentioned above regarding any single voucher, item or experience shall not exceed the price of that experience.

Exciting Lives and it's employees or Directors are not responsible for claims arising from personal injury, death due to the negligence, delays in implementation or any other losses of any kind that you may face while participating in any of the experiences or products purchased. By purchasing and booking any activity you do so at your own risk and with the knowledge that there could be delays and/ or injuries in case of sports and adventure related activities.

Affiliate Program:
The Exciting Lives Affiliate Program provides individual and organisations with an opportunity to profit from the Exciting Lives business. Depending on the program selected by the affiliate payouts may vary basis clicks, impressions or sales.

Once you have been notified that your site has been accepted into the Program, we grant you a revocable, non-exclusive, worldwide, royalty-free license for the duration of the term, solely for purposes of facilitating referrals from your site to the Exciting Lives Site, to provide on your site one or more of types of links.

To permit accurate tracking, reporting and fee accrual, you must ensure that you use correct links between your site and Exciting Lives. We will not be liable for paying referral fees on purchases that are not correctly tracked and reported because the links on your site were not setup correctly.

You may NOT: (a) directly or indirectly offer any visitor any consideration or incentive; (b) read, intercept, record, redirect, interpret, or fill in the contents of any electronic form or other materials submitted to us by any person or entity; (c) in any way modify, redirect, suppress, or substitute the operation of any button, link, or other interactive feature of the Exciting Lives Site; (d) take any action that could reasonably cause any customer confusion as to our relationship with you, or with respect to the products you choose to display; (e) advertise on search engines or other sites with 'Exciting Lives' or related keywords to generate click-throughs for this code. (f) promote products on websites that contain promote violence, hate, illegal activities, or include 'Exciting Lives' in any manner in their domain/ sub-domain name or website name; (g) artifiially inflate clicks, impressions or sales.

In case of fraudulent (as defined by but not limited to the above) activities Exciting Lives will reserve the right to terminate membership to the program without notice and without assigning reason. Pending payouts in such cases of fraud will also be forfeited.

International Shipping:
We ship some products outside India. As per international shipping regulations there may be Customs Duty or other taxes that may be levied by the Governments of the consignee countries. In such cases these duties need to be paid by the consignee. We are not aware of regulations for different products in different countries and cannot predict this at the time of purchase. Delivery times are only estimates and we do not provide guarantees for these because of a variety of factors involved in international shipping. Due to the nature of these shipments we are unable to offer any refunds for the same.

Copyright & Others:
All prices quoted in our promotional literature and on our website do not include taxes and these may be charged extra as you check out. We reserve the right to increase the price of any item without notice.

The text, illustrations and images used on the Exciting Lives website, promotional literature, EDMs are protected by copyright and must not be copied in whole or in part without the express permission of Exciting Lives.

All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Exciting Lives reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Indian law. The purchaser and Exciting Lives agree that any problems fall under the jurisdiction of the Delhi courts.

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